Question 1

What is the difference from typical fan-equipped apparel?

Accepted Answer

Standard fan apparel cools the body by evaporating sweat with airflow. The major difference with this product is that it sends "cold air" directly to the front, back, and neck, allowing for efficient cooling of areas where major blood vessels are located.

Question 2

What is the difference from water-cooled cooling wear?

Accepted Answer

While water-cooled systems only cool specific spots, this product uses cold air to cool a wide area covering the back, shoulders, and neck. This prevents any single part of the body from getting too cold, allowing you to feel a natural coolness throughout your entire body.

Question 3

Can I use it without ice packs?

Accepted Answer

Yes, you can. Even without ice packs, you can relieve the heat by setting it to "Airflow Mode" with a strong fan speed. However, using ice packs will provide a much stronger cooling sensation.

Question 4

How do I clean it?

Accepted Answer

You can remove the battery, cords, and fans from the main unit and wash it in a washing machine using a laundry net. Please check the included instruction manual and video for detailed steps.

Question 5

Can the fan speed be adjusted?

Accepted Answer

Yes, by operating the controller, the Pro model can be adjusted in 4 levels (15V, 12V, 10V, 8V), and the Standard model in 3 levels (11V, 9V, 7V).
When using ice packs, we recommend setting it to the "Cooling Mode" (low fan speed)—either 10V/8V or 9V/7V—to help sustain the cooling effect for a longer period.

Question 6

Is the fan system waterproof?

Accepted Answer

The fans and battery have an IP54 rating, meaning they are protected against dust and water splashes. They are suitable for light rain but should not be submerged or used in heavy downpours.

Question 7

Do you ship internationally?

Accepted Answer

Currently, we ship to Japan, United States, Canada, and select European countries. Shipping costs and times vary by location.

Question 8

What are the differences in usage between the Standard and Pro models?

Accepted Answer

The Standard model prioritizes lightness, fit, and design. It is suitable for light work as well as daily use, such as commuting and walking.
The Pro model focuses on cooling power and stability. It is designed to accommodate the use of safety belts (full harnesses) and brush cutter belts.

Question 9

How can I track my order?

Accepted Answer

Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.

Question 10

Is there a product warranty?

Accepted Answer

Yes, initial defects are covered under warranty. Please check that the product works properly upon arrival. Additionally, if any issues arise during normal use, they are covered for 6 months from the date of purchase. Please contact the support desk listed in the instruction manual by phone or email.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and Amazon Pay. For bulk corporate orders, we also accept bank transfers.

Question 12

Is it compatible with other brands' fan apparel?

Accepted Answer

We have not verified compatibility with products from other companies. For safety and performance reasons, we recommend using this product with its dedicated components.

Question 13

Do you offer bulk discounts for companies?

Accepted Answer

Yes, we offer special pricing for bulk orders of 6 or more units. Please visit our Corporate Inquiry page to get a quote.

Question 14

Where can I buy replacement parts?

Accepted Answer

Replacement fans, cables, and batteries are available for purchase directly on our website under the "Accessories" section.

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